Privacy Policy
Effective Date: 08 September 2025
RCG Waste Clearances Email: team@rcgwasteclearances.co.uk Website: www.rcgwasteclearances.co.uk
1. Who We Are
RCG Waste Clearances is a professional waste clearance and rubbish removal company providing eco-friendly services to homes and businesses across Southend and Essex.
2. What Personal Data We Collect
We only collect information necessary to provide our services effectively, including:
Your name
Contact details (email, phone number)
Service address
Details provided in your enquiry, booking, or feedback
Technical data (e.g. IP address, browser/device info)
Usage data (website interactions)
Marketing preferences (if you opt in to receive updates or offers)
We do not collect sensitive personal data unless legally required (e.g. for health and safety or insurance reporting).
3. How and Why We Use Your Data
We process your data to:
Respond to enquiries and provide service quotes
Schedule and carry out waste clearance and rubbish removal services
Send invoices and payment confirmations
Follow up on service quality or feedback
Comply with legal, insurance, or tax obligations
We always process data in accordance with UK GDPR and the Data Protection Act 2018.
4. Data Storage & Security
Your data is stored securely using encrypted, access-controlled systems. Only authorised staff members can access it, and only for tasks essential to service delivery.
5. Third-Party Services
We may share data with trusted third parties who help us deliver our services:
Email platforms
Hosting and website platforms
Payment processors
All third parties we use are compliant with UK and international data protection standards. We do not sell or rent your data.
6. International Data Transfers
Some services we use may store data outside the UK or EEA. When this occurs, we ensure appropriate legal safeguards are in place (e.g. Standard Contractual Clauses).
7. Cookies & Website Tracking
Our website uses cookies to:
Enhance user experience
Track anonymised visitor analytics (e.g. via Google Analytics)
Enable location-based or interactive features
You can disable cookies in your browser settings. For more info, see our [Cookie Policy].
8. Your Data Rights
You have the right to:
Request access to your data
Ask for corrections or updates
Request deletion (where lawful)
Withdraw consent for marketing
Object to certain processing
To exercise your rights, contact us at: team@rcgwasteclearances.co.uk
9. Data Retention
We retain your data only as long as necessary to:
Provide our services
Meet legal, insurance, or regulatory obligations
Maintain business records
After that, your data is securely deleted or anonymised.
10. Questions or Complaints
If you have concerns about how we handle your data:
Email: team@rcgwasteclearances.co.uk Website: www.rcgwasteclearances.co.uk
You may also contact the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
11. Policy Updates
We may update this policy occasionally to reflect changes in laws, services, or technology. The latest version will always be available on our website.